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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wilson Bill

October 9, 2025

5  out of  5
rating by Wilson Bill
"Scott is a great agent with a great staff. I want to provide a special shout out to Polly who takes great care of her clients!"
We responded:
"Thank you, Wilson Bill, for your kind words and for highlighting Polly's exceptional service! We're glad to have her as part of our team, and it's great to hear she takes such good care of our clients. We appreciate your feedback and support."
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Lucas Lahitou

October 6, 2025

5  out of  5
rating by Lucas Lahitou
"Great insurance agency to work with. Met all my needs."
We responded:
"Thank you, Lucas, for your kind words and the 5-star rating. We're glad to hear that we could meet your needs. If you ever have any questions or need further assistance, feel free to reach out."
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Frankie Guardiola

September 30, 2025

5  out of  5
rating by Frankie Guardiola
"Scott and his team have always been there to help out with the small things to big events in my life. Insurance is not cheap nowadays, but the coverage that State Farm has provided has been a big help. Any updates to my policy is one call away or status of claim is one call away."
We responded:
"Thank you, Frankie, for trusting us with your insurance needs. We're glad to hear that our team has been able to assist you effectively. If you ever have any questions or need further assistance, just give us a call."
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Nissi Eneyo Ceballos

September 30, 2025

5  out of  5
rating by Nissi Eneyo Ceballos
"I worked with Juan Carlos Juarez for my homeowners insurance quote and he helped me bundle it with auto insurance for a discount. The process was smooth and easy. Thank you!"
We responded:
"Hey Nissi - Thanks for the review and sharing your experience with Juan Carlos on getting your Auto and Homeowners insurance taken care of. Welcome to our State Farm family!"
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Viviana Blas

September 25, 2025

5  out of  5
rating by Viviana Blas
"State Farm Agent Juan Carlos Juarez is Awesome! He helped me with my homeowner's insurance needs and was always quick to respond and offer assistance. He always answers all of my questions and concerns with knowledge and a great attitude. Thank you."
We responded:
"Thank you, Viviana, for your kind words about Juan Carlos Juarez. We're glad to hear he was able to assist you with your homeowner's insurance needs and provide the support you were looking for. If you need any further assistance, feel free to reach out."
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Upendra Nayak

September 24, 2025

5  out of  5
rating by Upendra Nayak
"​I recently had an outstanding experience with Juan. After initially reaching out a few months ago, I was sidetracked by other priorities and unfortunately missed his follow-up calls and emails. When I finally got back in touch, Juan was incredibly understanding of the situation. ​He quickly provided me with the best possible quote for my renters insurance. His professionalism and the excellent rates he secured were so impressive that I decided to switch my car insurance over to them as well. ​Juan's exceptional service and customer-focused approach are truly commendable. He is a rockstar and a great asset to his team."
We responded:
"Reading this made our day, Upendra! Thanks for the five-star love—we’re always here when you need us! "
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Adin kacevic

August 28, 2025

5  out of  5
rating by Adin kacevic
"Rheta L. Sneed was very helpful at acquiring our new insurance coverage. Thank you!"
We responded:
"Thank you, Adin, for your feedback! We're glad to hear that Rheta was able to assist you with your insurance needs. If you have any more questions or need further assistance, feel free to reach out."
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Greg A

August 27, 2025

5  out of  5
rating by Greg A
"I recently moved to McKinney from another state. Juan Carlos is professional, friendly and is quick to answer my questions, take care of business and follow up. I would highly recommend Juan and the Scott Schoener staff overall. 5 stars !!"
We responded:
"Thank you, Greg, for taking the time to share your experience. We're glad to hear that Juan Carlos has been helpful during your transition to McKinney. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs."
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M Z

August 20, 2025

5  out of  5
rating by M Z
"kindly Juan Carlos Juarez work out with all details on my policies. Very professional and nice service."
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re lucky to have customers like you and are always here whenever you need us! "
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Iesha Farnatchi

August 14, 2025

5  out of  5
rating by Iesha Farnatchi
"Polly Weaver is amazing!!! I’ve had several changes in the last few months such as getting a new vehicle and I’m about to move and she has been on it with getting my policies updated. Always friendly and helpful!!"
We responded:
"Thank you, Iesha, for your feedback! It's great to hear that Polly has been so helpful with your policy updates during your recent changes. We appreciate your support and look forward to continuing to assist you with your insurance needs."
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Carmen Razo

August 11, 2025

5  out of  5
rating by Carmen Razo
"Ivan Reyes at Scott Schoener - State Farm Agency is Awesome! He helped me with my mother's insurance needs and is always quick to respond and quick to offer assistance. He always answers all of my questions and concerns with knowledge and a great attitude. Scott is also an Outstanding Agent who is always available and attentive!"
We responded:
"Thank you, Carmen, for your feedback! It's great to hear that our team has been able to assist you and your mother with such dedication and expertise. We appreciate your support and look forward to continuing to serve your insurance needs. Take care!"
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Prashant Mandare

August 7, 2025

5  out of  5
rating by Prashant Mandare
"Juan Carlos has been my representative at State Farm and I am extremely pleased with the service and attention I have received. Juan is very prompt and helpful. He helped me navigate thru State Farm corporate regarding policy issues and saved a big headache for me. Highly recommend Juan Carlos and Scott Schoener."
We responded:
"Thank you, Prashant, for your feedback. It's great to hear that Juan Carlos has been prompt and helpful in addressing your policy concerns. We appreciate your recommendation and look forward to continuing to serve you."
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Noah Pratt

August 7, 2025

5  out of  5
rating by Noah Pratt
"I had an issue I wasn’t sure how to fix, but Andrew walked me through it step by step. He made something confusing feel simple. Stand up guy."
We responded:
"Thank you, Noah, for your feedback! It's great to hear that Andrew was able to assist you effectively and make the process easier. We appreciate your support and look forward to helping you with any future needs. "
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Adam Plummer

August 4, 2025

5  out of  5
rating by Adam Plummer
"Great service by JC."
We responded:
"Adam - Thanks for the 5 star review. Great service is what we strive for, so I'm pleased you JC was able to provide you with that! We appreciate you!"
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Manjula N

July 31, 2025

5  out of  5
rating by Manjula N
"Juan Carlos (JC) Is easy to work with. It was a great experience and would recommend this agency and JC for smooth and prompt communication."
We responded:
"Thank you, Manjula, for your feedback! We're glad to hear that JC made your experience with us a great one. Your recommendation means a lot to us. "
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darren mckinney

July 28, 2025

5  out of  5
rating by darren mckinney
"Rheta Is literally the best, got my insurance lowered significantly and with better coverage!!!! Process was super smooth and easy, great communication and follow up as well."
We responded:
"Thank you, Darren, for your review! It's great to hear that Rheta was able to help you with better coverage and lower rates. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. Take care!"
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Harrison mccord

July 11, 2025

5  out of  5
rating by Harrison mccord
"I had a fantastic experience with Hudson Wrench over the phone while dealing with a State Farm issue. He was incredibly knowledgeable, patient, and went above and beyond to help me understand everything I needed to know. It’s rare to find someone so willing to take the time to walk you through the process step by step. His professionalism and friendly attitude made a stressful situation so much easier. Thank you, Hudson — your help made a big difference!"
We responded:
"Thank you, Harrison, for taking the time to share your experience with Hudson. We're glad to hear that his knowledge and patience made a difference in your situation. Your feedback is greatly appreciated."
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Narasimha Donthireddy

July 4, 2025

5  out of  5
rating by Narasimha Donthireddy
"Juan, thank you so much for your services. You were very professional and detailed in explaining all the options for auto and home insurance policies and provided best quote possible. Definitely recommend you to my friends and family. Thank you again for excellent service!!"
We responded:
"Thank you, Narasimha, for your thoughtful review. We're glad Juan could assist you with your insurance needs and provide detailed options. Your recommendation means a lot to us. "
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subodh singhal

June 24, 2025

5  out of  5
rating by subodh singhal
"Working with Andrew Seller at Scott Schoener’s State Farm agency was an exceptional experience. He demonstrated professionalism, expertise, and genuine concern for my insurance needs. Notably, he coordinated directly with my roofer to obtain the necessary documentation for a previous roof replacement, significantly simplifying the process. I am truly grateful for the exceptional service and meticulous attention to detail provided. I highly recommend this agency to anyone seeking reliable and friendly insurance support."
We responded:
"Subodh - Thank you for the kind words and sharing your experience. We appreciate you!"
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Nasim Mahmood

June 19, 2025

5  out of  5
rating by Nasim Mahmood
"I had the pleasure of working with Juan Carlos Juarez. He understood our needs and offered policies accordingly. He is always on top of communication. Thanks a lot Juan!"
We responded:
"Thank you, Nasim, for sharing your experience with Juan Carlos Juarez. It's great to hear that he was attentive to your needs and maintained excellent communication. We appreciate your feedback and look forward to continuing to serve you."
Profile photo of Shrikant Patel

Shrikant Patel

June 12, 2025

5  out of  5
rating by Shrikant Patel
"I had a great experience working with Juan Carlos at Scott Schoener’s State Farm agency. He was professional, knowledgeable, and genuinely cared about meeting my insurance needs. Juan went above and beyond by coordinating directly with my roofer to obtain the necessary documentation for a previous roof replacement, which made the process much smoother. I truly appreciate the excellent service and attention to detail. I highly recommend this agency to anyone looking for reliable and friendly insurance support!"
We responded:
"Shrikant - Thank you for the kind words in explaining your experience with Juan Carlos. Customer service is paramount for our office, and we truly strive to make insurance as easy as possible. I’m glad to hear Juan Carlos was able to do just that. Welcome to our State Farm Family!"
Profile photo of bharadwaj goud

bharadwaj goud

April 24, 2025

5  out of  5
rating by bharadwaj goud
"Juan Carlos provided exceptional assistance by promptly delivering a quote and addressing my inquiries with a quick and efficient response. His professionalism and speed made the process smooth and hassle-free, ensuring I received the information I needed without any delay. It was a highly positive and seamless experience."
We responded:
"Bharadwaj - Thanks for the review and kind words. Juan Carlos is very detailed-oriented and truly cares about taking care of our customers. I'm glad you were able to experience his exceptional service and professionalism. We appreciate you!"
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Brian Ballard

April 24, 2025

5  out of  5
rating by Brian Ballard
"Polly, my local customer service agent, has been proactive in reaching out to check on us, our claim progress, etc. She consistently shows through her attentiveness that she cares personally. I am grateful to agent Scott Schoener for providing clients with someone of her caliber and care. Great job!"
We responded:
"Thanks for the review, Brian. I'm glad to hear we're providing great customer service no matter the question or assistance needed. That's why we do what we do, so you don't have to worry about it. We appreciate you!"
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A R

April 17, 2025

5  out of  5
rating by A R
"I worked with Ivan who was excellent. Very easy process to get home insurance. Made sure the billing was correct and that we got our address changed when we moved."
We responded:
"At our agency, we understand that exceptional insurance begins with strong relationships. Thank you for allowing us to be a part of your journey, A R—we are always here to support you!"
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krystal Rogers

April 15, 2025

5  out of  5
rating by krystal Rogers
"Juan helped me save money."
We responded:
"Krystal, your feedback means everything to us! We’re always here to help and are so happy to have been able to assist you with your insurance needs. Thank you for choosing us! "